Delivery Errors
General
The Errors tab in the parent letter detail view shows you all recipients where the email delivery has failed.
Accessing the Error List
To view the error list of a parent letter:
- Open the detail view of a sent parent letter
- Click on the Errors tab
Errors in Parent Letter Email Delivery
The error list shows you all recipients where the email delivery was not successful. If no errors have occurred, you will see the message:
No failed recipients There are currently no failed recipients for this parent letter.
Possible Error Causes
Email delivery can fail for various reasons:
| Error Cause | Description |
|---|---|
| Mailbox full | The recipient's email mailbox is full |
| Invalid email address | The stored email address does not (no longer) exist |
| Temporary server error | The recipient's email server was temporarily unavailable |
| Spam filter | The email was rejected by the recipient's spam filter |
Automatic Retry Attempts
edjufy automatically attempts to redeliver failed emails:
- First retry attempt: After a few minutes
- Further attempts: After one hour
If the traffic light is still red for a recipient 6 hours after sending, please check the email address or contact edjufy support.
Recommended Actions for Delivery Errors
If you see failed recipients in the list, we recommend the following steps:
- Check email address: Verify that the stored email address is correct
- Alternative contact: Inform the affected legal guardians by other means (e.g., by telephone)
- Update data: Have incorrect email addresses corrected by the school administration
Use the error list regularly to ensure that your important messages reach all recipients.
Further Information
For more information about delivery status and the different stages of a parent letter, please refer to the help article: Advanced Information